A Study on the Satisfaction with the Use of Leisure Food and Beverage Information System – Taking Traditional Farms for Example

The application of food and beverage information system to traditional farms has become a current trend. In addition to providing visitors with different featured itineraries and services, it also helps develop the so-called featured farms. However, the existing studies on F&B information system of farms mainly focused on the establishment of system, and seldom discussed the satisfaction with use of system. Therefore, this study took the farms where a complete leisure F&B information system was established and those where such a system was not established as the examples, and used a questionnaire survey to analyze customers’ and operators’ satisfaction. In addition, this study used independent sample t-test to compare the difference between customers’ and operators’ satisfaction with meal reservation, management of table condition, meal management, GPS parking navigation and F&B management, in order to understand the actual difference between customers’ and operators’ satisfaction with the use of F&B information system.